At RaiseOS ("we", "us", or "our"), we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and website (collectively, the "Service").

1. Information We Collect

We may collect the following types of personal information:

Account Data: Name, email address, and other details you provide during registration.
Profile Data: Startup information, investor profiles, team details, and other business data you submit.
Usage Data: IP address, browser type, operating system, access times, pages viewed, and interactions with the Service.
Communication Data: Messages, intro requests, and other communications sent through the Service.
Uploaded Files: Documents, pitch decks, and other files you upload to the Service (including Data Room content).

2. How We Use Your Information

We use collected information to:

Create and manage your account
Provide investor matchmaking and fundraising tools
Process intro requests and facilitate connections
Send notifications and updates about the Service
Monitor usage and improve the Service
Ensure security and prevent fraud
Comply with legal obligations

3. Disclosure of Your Information

We may share your information with:

Other users: When you interact with other platform users (e.g., investors, startups), limited profile information is visible.
Service providers: Third-party services that help us operate the Service (hosting, analytics, email delivery).
Legal requirements: When required by law or to protect our rights and safety.
Business transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Storage and International Transfers

Important Notice:

Your data is stored on servers located in the United States. By using our Service, you acknowledge and consent to the transfer and processing of your personal information in the United States, which may have different data protection laws than your country of residence (including the European Economic Area). We implement appropriate safeguards, including Standard Contractual Clauses, to protect your data during such transfers in compliance with GDPR.

5. Cookies and Tracking

We use cookies and similar technologies to operate and improve our Service. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

6. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), if you are an EU/EEA resident, you have the following rights:

Right of Access: Request copies of your personal data.
Right to Rectification: Request correction of inaccurate data or completion of incomplete data.
Right to Erasure: Request deletion of your personal data under certain conditions. You can use the account deletion feature in Settings, or contact us directly.
Right to Restrict Processing: Request restriction of processing under certain conditions.
Right to Object: Object to our processing of your personal data under certain conditions.
Right to Data Portability: Request transfer of your data in a structured, machine-readable format. You can use the data export feature in Settings.

We will respond to all legitimate requests within one month. Contact us at privacy@raiseos.io to exercise any of these rights.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your data within 30 days, unless we are legally required to retain it. Deletion requests are logged for audit and compliance purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Effective Date" at the top of this page. Continued use of the Service after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

RaiseOS
Email: privacy@raiseos.io

Privacy Policy